Part barman, part lawnboy, part author, all man.
(3% filler)
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A customer mailed in her contract and payment and asked for a call to confirm that the amount she paid was correct.
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Me:
Hi, Mrs. SoAndSo, I got your contract and payment and I just wanted to verify something.
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Her:
Certainly.
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Me:
Now you marked that you wanted the Tree service, is that correct?
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Her:
Absolutely.
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Me:
Ok, because in the amount you wrote out you neglected to include the fee for the tree service. That would make the total $xxxx.
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Her:
What? That's over a hundred dollars more!
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Me:
Well, it's actually seventy dollars more.
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Her:
How can that be?
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Me:
As I said, you neglected to include the payment for tree service. Would you like us to just bill you for it after we perform that service?
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Her:
But I already paid you!
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Me:
Yes, but not for the tree service. The amount you wrote down covered your lawn care, only. You did not include payment for the tree service.
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Her:
But...I already paid you!
